Service agreement (PDF File)：

http://www.pericles.net/download/info/Service_Agreement_policy.pdf(English)
http://www.pericles.net/download/info/Service_Agreement_policyC.pdf(Chinese)

A. Service charge

1. Standard maintenance service plan 

Retail and catering businesses, including software and hardware, charge an annual fee of HK $1500 per year. Hardware factory maintenance for 1 year, including free door-to-door service for the first year. Thereafter, maintenance customers only provide telephone and online remote control computer support. If on-site service is required, it will be charged on a per visit basis$ 750 / time)  

Free testing and maintenance services, excluding parts, customers need to send their own hardware to our company for maintenance.

2. Special maintenance service plan 

The annual fee is HK $3000 / year. The services include: telephone and online remote control computer support. If the telephone and online remote control computer can not solve the problem, door-to-door inspection will be arranged, no limit to the number of times.In addition, the same store location, other additional extension, special maintenance service only half price, charge $1500 / set / year.

In addition, the same store location, other additional extension, special maintenance service only half price, charge $1500 / set / year.

4. Cloud database deposit, charge $50 – $150 per month by usage (1GB to 3gb). Charge $600 to $1800 per year.

Non maintenance customers need to pay a regular price of $1800 / year for cloud database storage (1-3gb). If the database usage time exceeds 20 minutes / day or the database capacity is greater than 3gb, they need to upgrade to a monthly plan of $2500 / month

5. Web pages and website deposit, enterprise $150 per month(<3GB Database) Annual fee of $1800

6. Other single visit, $750 / visit and non maintenance customers

For non-warranty customers, the database storage fee is $1,800/year (less than 3GB) If you need phone and remote computer support, $750 per transaction (prepayment required)
If you need on-site service, $750/ hour, the minimum charge is 2 hours, a total of $1,500 (prepayment required)

7. An administrative fee of $300 and a database service fee of $1800 will be charged for overdue renewal

A. System maintenance service for non renewed customers:

(1) [POS-ONSITE-NON] 上門服務 或 提供技術支援 ，每小時收取 HK$750 ，最少以兩小時計算。
( 客戶需要先行存入款項，本公司確認後才會派員上門。)
(2) [OVERDUE-FEE] 過期續保的客戶, 我們會收取 HK$300 元行政費用。
(3) [RE-ACTIVATION] 保養服務已停止之客戶, 如需重啟保養, 將被收取HK$1,800.00之戶口重啟及首次檢查費用 。

*** 為避免因此而做成系統支援的延誤，建議客戶於保養期滿後，繼續參與本公司提供的年保計畫，使我們能對貴公司，提供快速及完善的服務。
*** 本公司儘量提供更早及更快的維修服務， 但上門時間或會因應情況而有所延誤。 不作百分百保證。