{"id":1620,"date":"2025-11-03T14:22:02","date_gmt":"2025-11-03T06:22:02","guid":{"rendered":"https:\/\/www.expertitsupport.net\/terms-and-maintenance\/"},"modified":"2025-11-03T16:44:59","modified_gmt":"2025-11-03T08:44:59","slug":"terms-and-maintenance","status":"publish","type":"page","link":"https:\/\/www.expertitsupport.net\/en\/terms-and-maintenance\/","title":{"rendered":"Terms And Maintenance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1620\" class=\"elementor elementor-1620 elementor-1541\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a456495 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a456495\" data-element_type=\"section\" data-e-type=\"section\" 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class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1e6d87 elementor-widget elementor-widget-heading\" data-id=\"b1e6d87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Maintenance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47ab61b elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"47ab61b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 298.558-59.452 0-114.68-17.219-161.137-47.106 8.447.974 16.568 1.299 25.34 1.299 49.055 0 94.213-16.568 130.274-44.832-46.132-.975-84.792-31.188-98.112-72.772 6.498.974 12.995 1.624 19.818 1.624 9.421 0 18.843-1.3 27.614-3.573-48.081-9.747-84.143-51.98-84.143-102.985v-1.299c13.969 7.797 30.214 12.67 47.431 13.319-28.264-18.843-46.781-51.005-46.781-87.391 0-19.492 5.197-37.36 14.294-52.954 51.655 63.675 129.3 105.258 216.365 109.807-1.624-7.797-2.599-15.918-2.599-24.04 0-57.828 46.782-104.934 104.934-104.934 30.213 0 57.502 12.67 76.67 33.137 23.715-4.548 46.456-13.32 66.599-25.34-7.798 24.366-24.366 44.833-46.132 57.827 21.117-2.273 41.584-8.122 60.426-16.243-14.292 20.791-32.161 39.308-52.628 54.253z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87b9b0e elementor-widget elementor-widget-text-editor\" data-id=\"87b9b0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Maintenance terms and charges<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3a25b97 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3a25b97\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d5801e7\" data-id=\"d5801e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd30466 elementor-widget elementor-widget-image\" data-id=\"dd30466\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/www.expertitsupport.net\/wp-content\/uploads\/2025\/11\/maintenance.png\" class=\"attachment-full size-full wp-image-1545\" alt=\"\" srcset=\"https:\/\/www.expertitsupport.net\/wp-content\/uploads\/2025\/11\/maintenance.png 450w, https:\/\/www.expertitsupport.net\/wp-content\/uploads\/2025\/11\/maintenance-300x300.png 300w, https:\/\/www.expertitsupport.net\/wp-content\/uploads\/2025\/11\/maintenance-150x150.png 150w, https:\/\/www.expertitsupport.net\/wp-content\/uploads\/2025\/11\/maintenance-100x100.png 100w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a045c35 elementor-widget elementor-widget-heading\" data-id=\"a045c35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Expert IT Support Limited<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b0323e elementor-widget elementor-widget-spacer\" data-id=\"8b0323e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad9cd90 elementor-widget elementor-widget-text-editor\" data-id=\"ad9cd90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"webtitle top0\">Service agreement (PDF File)\uff1a<\/p>\n<p><a href=\"http:\/\/www.pericles.net\/download\/info\/Service_Agreement_policy.pdf\" target=\"_blank\" rel=\"noopener\">http:\/\/www.pericles.net\/download\/info\/Service_Agreement_policy.pdf<\/a>(English)<br><a href=\"http:\/\/www.pericles.net\/download\/info\/Service_Agreement_policyC.pdf\" target=\"_blank\" rel=\"noopener\">http:\/\/www.pericles.net\/download\/info\/Service_Agreement_policyC.pdf<\/a>(Chinese)<\/p>\n<p class=\"webtitle top0\">A. Service charge<\/p>\n<p>1. Standard maintenance service plan&nbsp;<\/p>\n<p>Retail and catering businesses, including software and hardware, charge an annual fee of HK $1500 per year. Hardware factory maintenance for 1 year, including free door-to-door service for the first year. Thereafter, maintenance customers only provide telephone and online remote control computer support. If on-site service is required, it will be charged on a per visit basis$ 750 \/ time)&nbsp;&nbsp;<\/p>\n<p>Free testing and maintenance services, excluding parts, customers need to send their own hardware to our company for maintenance.<\/p>\n<p>2. Special maintenance service plan&nbsp;<\/p>\n<p>The annual fee is HK $3000 \/ year. The services include: telephone and online remote control computer support. If the telephone and online remote control computer can not solve the problem, door-to-door inspection will be arranged, no limit to the number of times.In addition, the same store location, other additional extension, special maintenance service only half price, charge $1500 \/ set \/ year. <\/p>\n<p>In addition, the same store location, other additional extension, special maintenance service only half price, charge $1500 \/ set \/ year.<\/p>\n<p>4. Cloud database deposit, charge $50 &#8211; $150 per month by usage (1GB to 3gb). Charge $600 to $1800 per year.<\/p>\n<p>Non maintenance customers need to pay a regular price of $1800 \/ year for cloud database storage (1-3gb). If the database usage time exceeds 20 minutes \/ day or the database capacity is greater than 3gb, they need to upgrade to a monthly plan of $2500 \/ month<\/p>\n<p>5. Web pages and website deposit, enterprise $150 per month(&lt;3GB Database) Annual fee of $1800<\/p>\n<p>6. Other single visit, $750 \/ visit and non maintenance customers<\/p>\n<p>For non-warranty customers, the database storage fee is $1,800\/year (less than 3GB) If you need phone and remote computer support, $750 per transaction (prepayment required)<br>If you need on-site service, $750\/ hour, the minimum charge is 2 hours, a total of $1,500 (prepayment required)<\/p>\n<p>7. An administrative fee of $300 and a database service fee of $1800 will be charged for overdue renewal<\/p>\n<p class=\"webtitle\"><strong>A. System maintenance service for non renewed customers:<\/strong><\/p>\n<p class=\"webp\">(1) [POS-ONSITE-NON] \u4e0a\u9580\u670d\u52d9 \u6216 \u63d0\u4f9b\u6280\u8853\u652f\u63f4 \uff0c\u6bcf\u5c0f\u6642\u6536\u53d6 HK$750 \uff0c\u6700\u5c11\u4ee5\u5169\u5c0f\u6642\u8a08\u7b97\u3002<br>( \u5ba2\u6236\u9700\u8981\u5148\u884c\u5b58\u5165\u6b3e\u9805\uff0c\u672c\u516c\u53f8\u78ba\u8a8d\u5f8c\u624d\u6703\u6d3e\u54e1\u4e0a\u9580\u3002)<br>(2) [OVERDUE-FEE] \u904e\u671f\u7e8c\u4fdd\u7684\u5ba2\u6236, \u6211\u5011\u6703\u6536\u53d6 HK$300 \u5143\u884c\u653f\u8cbb\u7528\u3002<br>(3) [RE-ACTIVATION] \u4fdd\u990a\u670d\u52d9\u5df2\u505c\u6b62\u4e4b\u5ba2\u6236, \u5982\u9700\u91cd\u555f\u4fdd\u990a, \u5c07\u88ab\u6536\u53d6HK$1,800.00\u4e4b\u6236\u53e3\u91cd\u555f\u53ca\u9996\u6b21\u6aa2\u67e5\u8cbb\u7528 \u3002<\/p>\n<p>*** \u70ba\u907f\u514d\u56e0\u6b64\u800c\u505a\u6210\u7cfb\u7d71\u652f\u63f4\u7684\u5ef6\u8aa4\uff0c\u5efa\u8b70\u5ba2\u6236\u65bc\u4fdd\u990a\u671f\u6eff\u5f8c\uff0c\u7e7c\u7e8c\u53c3\u8207\u672c\u516c\u53f8\u63d0\u4f9b\u7684\u5e74\u4fdd\u8a08\u756b\uff0c\u4f7f\u6211\u5011\u80fd\u5c0d\u8cb4\u516c\u53f8\uff0c\u63d0\u4f9b\u5feb\u901f\u53ca\u5b8c\u5584\u7684\u670d\u52d9\u3002<br>*** \u672c\u516c\u53f8\u5118\u91cf\u63d0\u4f9b\u66f4\u65e9\u53ca\u66f4\u5feb\u7684\u7dad\u4fee\u670d\u52d9\uff0c \u4f46\u4e0a\u9580\u6642\u9593\u6216\u6703\u56e0\u61c9\u60c5\u6cc1\u800c\u6709\u6240\u5ef6\u8aa4\u3002 \u4e0d\u4f5c\u767e\u5206\u767e\u4fdd\u8b49\u3002 <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f006a7a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f006a7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-368e72d elementor-widget elementor-widget-text-editor\" data-id=\"368e72d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please deposit cash into the following bank account and send the deposit slip to us by email: <b><a href=\"mailto:info@expertitsupport.net\">info@expertitsupport.net<\/a><\/b> or Whatsapp 5229 1440<\/p><p>Bank Bank of China<br>Account Name \u5c08\u696d\u8cc7\u8a0a\u6709\u9650\u516c\u53f8 ( Chinese )<br> EXPERT IT SUPPORT LIMITED ( English )<br>Account Number 012-918-20390725<\/p><p>PPS : 114883028<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f96f187 elementor-widget elementor-widget-text-editor\" data-id=\"f96f187\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"webtitle\"><strong>Exemption clause<\/strong><\/p><p><strong>If the need for our company to visit for system reinstallation or to provide on-site technical support is not due to issues with our system, we may charge fees for system reinstallation or on-site services based on the situation. For example: computer viruses, self-reinstallation of the system, or human accidents causing computer damage, etc.<br>For data stored in the cloud database, our company does not provide any guarantees. Customers should perform regular system data backups on their own.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79987b6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"79987b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-776d69e elementor-widget elementor-widget-text-editor\" data-id=\"776d69e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"webtitle\"><strong>A. Maintenance service during office hours:<\/strong><\/p><p>In order to ensure that customers can get perfect after-sales service after purchasing various types of products of our company, our company provides maintenance service for products or software during the maintenance period.<\/p><p><strong>General maintenance includes the following contents:<\/strong><br><strong>(1). Remote Diagnosis<br>(2).Telephone Hotline Support<br>(3).On-site hardware limited warranty service<br>(4).The company may borrow hardware for customers&#8217; temporary use according to the situation (only the decision belongs to the company)   <br><\/strong>(generally, support is provided through remote diagnosis or telephone, and door-to-door service is provided only when remote diagnosis or telephone is not available.)<br><strong>(5). General maintenance hours: (next working day at the latest) Monday to Friday: 9:00 AM \u2013 6:00 PM (excluding public holidays)<br>(6).If our company needs to re install the system or provide on-site technical support due to other non system problems of our company, our company may charge for system re installation or on-site service according to the situation. <br>e.g. Computer virus, user&#8217;s own re installation of the operating system, resulting in system re installation, or man-made accidental damage to the computer, etc., door-to-door service charges HK $750 per hour, at least two hours.<br>(7). [POS-INSTALL-RE] Retail and Restaurant System Reinstallation Fee $1,500\/ each time<br>(8).[POS-TRAINING] System operation retraining fee $1,500 \/ per lesson<br>(9).Outlying islands and other remote areas will incur an additional charge of HK$350 (per visit). A subsequent visit for the same issue will be 50% of the initial fee.<br>Remote Area List\uff1a<a href=\"http:\/\/pericles.net\/Remote_area.html\" target=\"blank\">http:\/\/www.pericles.net\/Remote_area.html<\/a>  <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9acbd6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b9acbd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Maintenance Maintenance terms and charges Expert IT Support Limited Service agreement (PDF File)\uff1a http:\/\/www.pericles.net\/download\/info\/Service_Agreement_policy.pdf(English)http:\/\/www.pericles.net\/download\/info\/Service_Agreement_policyC.pdf(Chinese) A. Service charge 1. Standard maintenance service plan&nbsp; Retail and catering businesses, including software and hardware, charge an annual fee of HK $1500 per year. Hardware factory maintenance for 1 year, including free door-to-door service for the first year. 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Service charge 1. Standard maintenance service plan Retail and catering businesses, including software and hardware, charge an annual fee of HK $1500 per year. 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